Orders, Shipping, Returns

Track a package, start a return, and find out where we ship

Billing and payment issues

If you're having trouble with a payment or see something unexpected on your bill, we're here to help. If you're using an HSA/FSA card, see Using HSA/FSA to pay for FODZYME® for specific guidance. This can happen for several reasons, including:. Doubl

How to track your order

You can track your FODZYME® order using the tracking link in your order confirmation email. This link shows real-time updates from the shipping carrier. After placing your order, you'll receive a confirmation email with your tracking number and a dir

Shipping & delivery expectations, international orders, customs & duties

U.S. orders are processed same or next business day (orders placed after 12 PM ET are processed the following business day). Once shipped, delivery times vary by region:. These are estimates based on typical transit times. Actual delivery may vary du

Damaged, missing, or incorrect orders

If your FODZYME® order arrives damaged, goes missing, or has a delivery issue, please contact us as soon as possible. Providing details early allows us to resolve issues quickly. If your package or product arrives damaged or with the wrong item, take

Cancellations, returns, refunds, and 30-day guarantee

We offer a 30-day risk-free guarantee on your first order and clear policies for refunds and cancellations. Orders may be canceled before fulfillment begins, though this cannot be guaranteed. If your order hasn’t shipped, you will receive a full refu

HSA/FSA payment declined

U.S. customers may be able to use HSA or FSA funds toward FODZYME® purchases. It's common for HSA/FSA cards to be declined at checkout, and a decline doesn't necessarily mean your purchase isn't eligible. There are several common reasons:. We recomme

Accepted payment methods

When purchasing directly from fodzyme.com, we accept:. We do not accept cash, checks, money orders, or cryptocurrencies (yet!). FODZYME® also qualifies for HSA/FSA purchases in the U.S. See here for details. Payment options may vary when purchasing t

How to apply a discount or promo code

Only one promo code can be applied per order, and some discounts may not be eligible for all products. Check the terms of each promotion for any limitations. If your code isn't working, try the following:. If you're still having trouble, contact us a