Damaged, missing, or incorrect ordersUpdated 6 hours ago

If your FODZYME® order arrives damaged, goes missing, or has a delivery issue, please contact us as soon as possible. Providing details early allows us to resolve issues quickly.

Damaged or incorrect orders

If your package or product arrives damaged or with the wrong item, take clear photos showing the damage or incorrect item, the shipping label (if visible), and multiple angles (if helpful). Please email these photos along with your order number to [email protected].

Reviewing your request

Reports submitted within 14 days of delivery are automatically reviewed for a complimentary replacement. Requests submitted after 14 days will still be reviewed, but a replacement may not be available. In those cases, we may offer alternative solutions.

 Missing orders

If your order hasn't arrived or appears to be lost:

1. Check your tracking information for delivery status and updates.
2. If tracking shows "delivered" but you haven't received your package after 48 hours, look around your delivery area and check with neighbors or building staff.
3. If you still can't locate it, contact us with your order number and we'll assess the situation based on carrier data and delivery status.

Shipped to the wrong address

Customers are responsible for ensuring the shipping address is correct at checkout. If you notice an error before your order ships, contact us immediately and we'll do our best to update it. After your order ships, address changes are no longer possible. 

If a package is delivered to an incorrect address due to customer-provided errors, replacements or refunds cannot be issued. If the incorrect delivery was due to an error on our end, we will replace the order at no cost.

Making changes to an order

If you need to change items, address, or cancel, contact us as soon as possible. Changes can only be made before the order ships. Once shipped, changes cannot be made.