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How to apply discounts and promo codes? Troubleshoot promo code issues.Updated 2 months ago

Eligibility of Discounts: Please note that some discounts might not be eligible for all products. Be sure to read the terms and conditions of each promotion to understand any limitations or exclusions.

Single Use of Promo Codes: We do not allow multiple promotional codes to be used together. Each order can only apply one promotional code at a time.

How to Add a Promo/Discount Code

Applying a promo or discount code to your order is simple. Follow these steps to see your discount reflected in your total:

  1. Add Items to Your Cart: Select the items you wish to purchase and add them to your shopping cart.
  2. Go to Checkout: Proceed to the checkout page.
  3. Find the Promo Code Box: Look for a box labeled “Promo Code,” “Discount Code,” or something similar.
  4. Enter Your Code: Type your promo or discount code into this box.
  5. Apply the Code: Click “Apply” or “Submit” to see the discount reflected in your order total.
  6. Verify the Discount: If the code is valid, you will see the discount applied to your order.

We hope this guide helps you effectively navigate our promotions and discount policies. If you have any further questions or need assistance, please do not hesitate to contact our customer support team.

Troubleshooting Promo Code Issues

If you are having trouble seeing a promo or discounted pricing, here are a few steps to help resolve the issue:

  1. Clearing Cache/Using Desktop:
    • Clear Your Browser's Cache: This can eliminate any stored data that might interfere with the website’s operation. Instructions on how to clear your cache can usually be found in your browser’s settings or help section.
    • Switch to a Desktop Browser: If you use a mobile device, try switching to a desktop browser. Desktop browsers can handle website scripts more reliably and may resolve your issue.
  2. Using Incognito Mode:
    • Open an Incognito or Private Browsing Window: This mode does not use stored cookies or cache, which can often resolve issues related to session or cache corruption.
    • Copy and Paste the Promo Link: To ensure you are accessing the most current version of the page, copy and paste the promo link directly into the incognito browser window.
  3. Still Having Issues?
    • Provide the Code: Let us know the promo code that is not applying.
    • Confirm the Product(s): Please inform us of the products to which you are trying to apply the code.
    • Escalate to a Human Agent: If these steps do not resolve the issue, please contact us, and we will escalate your ticket to a human agent for further assistance.

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