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Shipping and Billing

Do you offer discounts or promotions?

We offer several ways to help make our products more accessible and affordable for everyone. Here’s how you can save on your FODZYME orders:. At FODZYME, we strive to make our products as accessible as possible. Whether through quiz-based discounts,

Did you order from Amazon and need help?

If you ordered from Amazon and have concerns about:. getting the best results. damaged items. refunds. returns. etc. We can help! Just email [email protected] and let us know what's going on. We can assist.

Do you offer free samples?

All first-time purchases are backed by a 30-day refund policy, giving you the confidence to try FODZYME risk-free. Are you working with a clinician? - RD, Gastroenterologist, etc. If you are working with a clinician, you may be eligible for a free sa

Is FODZYME eligible for HSA?

Yes! While working on partnering with traditional insurance providers, we’ve teamed up with TrueMed to help customers save on their FODZYME orders by using their Health Savings Account (HSA) or Flexible Spending Account (FSA) accounts. The process to

My order arrived damaged. What can I do?

Please send us an email at [email protected] with a photo of the damage and your order #. We'll work as quickly as possible to make it right!.

Can I return FODZYME?

We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund. This only applies to the first item of your first order. We will refund you for the full cost of the product minus shipping, VAT, or duties—no

What payments do you accept?

We accept Visa, Mastercard, American Express, Shop Pay, PayPal and Google Pay. We unfortunately do not accept cash, checks, money orders, or cryptocurrencies (yet).

Shipping time and cost

How long does it take to ship?

Do you ship internationally?

Do you have international retailers?

Return and Refund Policy

Refund policy We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund. This only applies to the first item of your first order, purchased through fodzyme.com. We will refund you for the full cost of

Can HSA/FSA funds be used towards FODZYME?

Yes! While working on partnering with traditional insurance providers, we’ve teamed up with TrueMed to help customers save on their FODZYME orders by using their Health Savings Account (HSA) or Flexible Spending Account (FSA) accounts. The process to

How long does it take for free samples to arrive?

We review every free sample request from patients who are referred by clinicians. Once approved, free samples are generally sent within 7 days following receipt of your request. From there, postage can take several days, so please allow for up to 14

How to apply discounts and promo codes? Troubleshoot promo code issues.

Eligibility of Discounts: Please note that some discounts might not be eligible for all products. Be sure to read the terms and conditions of each promotion to understand any limitations or exclusions. Single Use of Promo Codes: We do not allow multi

Should I worry about my parcel sitting outside during hot days?

The enzymes in our FODZYME formulation start to degrade at temperatures above 140°F (60°C). While they are safe during typical summer days, it’s important not to leave them outside for too long. Prolonged exposure to heat or direct sunlight can compr