How can I track my FODZYME® order?Updated a month ago

To track your FODZYME® order, simply check the confirmation email you received after placing your order. This email includes your tracking number and a link to the carrier’s website (such as USPS, FedEx, or UPS), where you can follow your shipment’s progress.

If you didn’t receive tracking information or if you run into any issues, you can always contact us at [email protected] for assistance.

For international orders, keep in mind that tracking may be limited once your package leaves the shipping country, and delivery times can vary based on customs processing and your local postal system. You may also be responsible for any customs fees or taxes when your order arrives.

If your package appears to be lost or delayed, reach out to us within 15 days of the shipping date for domestic orders and 30 days for international orders so we can help. While we work with reliable shipping partners, unexpected disruptions like postal strikes, port closures, or customs delays can happen. If you ever have concerns about your delivery, our team is always ready to assist at [email protected]. 

If your order tracking page shows your package as delivered but you have not received it yet, we will not be able to submit a shipping carrier claim for you. We recommend reaching out directly to your final mile carrier and they will be able to provide more information regarding the status of your shipment.